Frequently Asked Questions
Q: How do I place an order for a custom hand portrait?
Ordering a custom hand portrait is simple. Just visit our website and select the "Custom Portrait" option. From there, you will be prompted to upload a photo of the subject(s) you wish to have depicted in the portrait. Once we receive your order, we will contact you to discuss your preferences and begin the process of creating your custom portrait.
Q: Can I request a specific style for my custom hand portrait?
Absolutely! We offer a range of styles, from traditional to contemporary, and can work with a variety of mediums, including oil, charcoal, and watercolor. During the consultation process, we will discuss your preferences and work with you to create a portrait that perfectly reflects your vision.
Q: How long does it take to receive my custom hand portrait?
Our custom portraits are made to order and require a processing time of 3-4 weeks. Once your portrait is completed, we will ship it to you using the shipping method of your choice. Delivery times will vary depending on the shipping destination, but clients should expect their portraits to arrive within 5-7 business days after shipping within the US. International shipping times may vary depending on the destination country.
Q: How is my custom hand portrait shipped?
We take great care to package each portrait securely to prevent damage during shipping. We offer standard shipping via reliable carriers such as FedEx or UPS, and we also offer expedited shipping for an additional fee. We include shipping insurance with every portrait we ship to give our clients peace of mind knowing that their precious artwork is protected during transit.
Q: What if I am not satisfied with my custom hand portrait?
Our goal is to create a portrait that exceeds your expectations and captures the essence of your cherished memories. If for any reason you are not satisfied with your custom portrait, please contact us and we will work with you to make it right. We take great pride in our work and are committed to providing exceptional customer service.